PDSA provides caring, effective and professional veterinary services. We follow the guidelines provided by the Royal College of Veterinary Surgeons and our own ethical code of practice.
For PDSA pet patients
PDSA strives to relieve suffering and preserve a good quality of life. If nothing can be done for an animal, we will put it to sleep gently and with dignity. PDSA benchmarks the standards of in-patient care as set out by the British Small Animal Veterinary Association. Any animal brought to a PDSA Pet Hospital will be assessed by a nurse or vet and given emergency first aid where necessary.
For PDSA clients
PDSA provides a courteous and sympathetic service, providing information on the injury or illness of their pet, the available treatments, likely outcomes and any possible side-effects or complications. Once established in a community, PDSA maintains a service for as long as demand continues. Feedback from clients is valued and PDSA responds promptly to complaints in a fair and open manner.
For PDSA supporters
Donors are PDSA’s lifeblood and their contribution is valued and acknowledged accordingly. PDSA is always conscious of its charitable status and purpose, and uses all its resources prudently.
For PDSA volunteers
Volunteers are vital to the success of PDSA and they make an immense contribution to many aspects of the charity’s activities, especially retail and fundraising. Volunteers are provided with a safe environment and sufficient resources to fulfil their roles.
For PDSA employees
All HR policies have universal application and all employees are treated with fairness and respect. All employees receive a fair level of remuneration and are provided with a safe environment and sufficient resources to fulfil their roles.
For PDSA suppliers and partners
PDSA only works with companies and individuals who are demonstrably reputable and whose activities do not have an adverse impact on the charity’s objects. PDSA does not work with companies or individuals involved in invasive testing on animals for cosmetic and other non-medical purposes. PDSA does not work with companies or individuals involved in any aspect of the fur trade.
For PDSA Communications
PDSA is open and honest in its communications and is sensitive to the needs and expectations of its supporters, volunteers and employees.